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Current information on your security procedures: change your TAN procedure now

The requirements of the Second European Payment Services Directive (PSD2) make it necessary for all banks to replace the iTAN (paper-based TAN-list) as a security procedure and to replace it with modern procedures such as the convenient photoTAN procedure. Please understand that we have to adapt to the regulatory changes and that in future you will only be able to execute your orders using procedures such as the free photoTAN.


In this context, a note will soon be displayed in online banking after you log in. You are asked to decide on a new TAN procedure for the approval of your transactions in online and mobile banking. It is best to choose the free photoTAN procedure now to approve transfers, standing orders and direct debit returns in online and mobile banking simply and conveniently.

To set up photoTAN, select "Security procedures" > "request photoTAN procedure now" > "request activation letter" in online banking. Then download Deutsche Bank's free "photoTAN" app from the respective App Store.


More information about photoTAN can be found at: deutsche-bank.de/photoTAN.  
For questions about activation, we are also available around the clock at (069) 910-10029.

Important Security Advice: Be aware of phishing emails

Fraudsters currently send spoof emails to try and get your personal information. These Messages appear to come from Deutsche Bank. These emails usually contain links which lead to fake websites asking you to enter your Online Banking credentials (account number and PIN) or other personal Information.

Remember, we will never ask for sensitive Information like your account number, PIN or TAN via email or telephone. Furthermore we will never ask you to upload or invalidate your TAN list. 

If you receive such emails do not follow the instructions and do not click on the links or attachments in these mails. Please contact us immediately via telephone 0800 - 8 128 128 or email: security.db@db.com

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